Return and exchange policy
Right of withdrawal .
You as a consumer and user can exercise his right of withdrawal within the period prescribed by law and in accordance with the same in the following manner ;
The consumer and user have a period of seven working days to exercise the right of withdrawal , which is calculated from the receipt of the leased asset .
We seek to art. 101 of the Revised General Act for the Protection of Consumers and Users, so these will have to bear the cost of returning your order.
For this purpose shall be deemed the place of performance where the consumer and user received your order .
We seek the exemption provided in art. 102 paragraph b) of Royal Legislative Decree 1 /2007, can not be made any withdrawal in the case of articles made according to the consumer's specifications or clearly personalized and user .
The returning item must be in the same form as received , ie in their original packaging , documentation containing , with all accessories without any damage , provided they can be sold as a new item.
You must provide proof of purchase, you must send us the item for a refund. .
If the time for receiving your order considers that there is an anomaly in itself should let you know the messenger and include it on the delivery note , as you must contact us by phone +34 954024018 or email [email protected] such in the within 24h .
Returns of defective products.
If the time for receiving your order considers that there is an anomaly in itself should let you know the messenger and include it on the delivery note , as you must contact us within 24 hours.
If you believe the product has a manufacturing defect , you should contact us immediately after delivery , within 24 hours.
You must provide proof of purchase, we will proceed to the collection of the product .
* To make an exchange or refund must contact us by phone or email . Do not send us your product postage due .